Terms & Conditions
Last updated: 10 October 2025
Welcome to Rock Island! These Terms & Conditions (“Terms”) explain how you can use our website, services, and facilities. By accessing or using this website or any of our services, you agree to follow these Terms. If you do not agree, please do not use our site or services.
1. About Us
Rock Island is operated by PT Pulau Roku Indonesia.
Our services include access to our climbing gym and related facilities, memberships and passes, classes and events, and the sale of climbing gear, apparel, and accessories.
2. Using Our Website
You must use our website only for lawful purposes and in a way that does not harm others or our business.
We may update, change, or remove parts of the website at any time without notice.
We do our best to keep information accurate and up-to-date, but we cannot guarantee that all content is always complete or error-free.
3. Memberships, Passes & Classes
All memberships, passes, and class bookings are non-transferable and non-refundable.
Memberships are for individual use only and cannot be shared.
Some memberships may have additional terms (e.g., freeze policies, duration limits). Please read the specific terms before purchasing.
Prices, benefits, and terms of our products or services may change. We will post updates on our website and notify you in advance when possible.
4. Product Purchases
When you purchase gear, apparel, or other products from us (online or in person), you agree to pay the listed price, including any applicable taxes or fees.
We do our best to show product descriptions and pricing accurately. However, errors can happen. If a mistake occurs, we may cancel or adjust your order.
Product availability is not guaranteed and may change without notice.
Returns or exchanges are only accepted according to our return policy.
5. Age Requirements & Parental Consent
You must be at least 18 years old to sign up for memberships, make purchases, or use our services on your own.
If you are under 18, a parent or legal guardian must provide consent and accept responsibility for your use of our services.
6. Risks & Safety
Climbing is an inherently risky activity. By visiting Rock Island, signing up for a membership, attending a class, or participating in any climbing activity, you acknowledge and accept that:
There are real risks of injury, illness, or worse associated with climbing and other physical activities.
You are responsible for ensuring that you are physically able to participate.
You will follow all posted rules, instructions, and safety guidelines.
Rock Island, its owners, staff, and affiliates are not liable for injuries, damages, or losses that occur as a result of participating in climbing or other activities.
7. Personal Belongings
We are not responsible for lost, stolen, or damaged personal items brought into our facility or left in lockers, changing rooms, or common areas.
8. Suspension or Termination
We may suspend or terminate your membership or access to our services if:
You violate these Terms or any posted rules.
You act in a way that is unsafe, disruptive, or harmful to others.
You provide false or misleading information when signing up.
9. Intellectual Property
All content on this website — including text, images, logos, and other materials — is the property of PT Pulau Roku Indonesia or its partners. You may not copy, reproduce, or distribute any content without our written permission.
10. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on our website, and the “Last updated” date will change. Continued use of our website or services means you accept the revised Terms.
11. Contact Us
If you have any questions about these Terms, please contact us at:
Rock Island (PT Pulau Roku Indonesia)
Email: hello@rockisland.id
Phone: +6283878808030